RC gives you two separate environments for each app: Development (Dev) and Production (Prod). Each has its own App Key and isolated data. By default, only the Dev environment is enabled. To use the Prod environment’s App Key, you must submit a launch request in the Developer Console and get it approved. You can use the Prod App Key for your app’s official release and for listing it in app stores.
Do not use the Dev App Key for your official app release. If you do, switch to the Prod App Key on both the client and server as soon as possible (remember to update the App Secret on the server, too) and notify your users to force an update. After switching the App Key, all users must get a new Token to connect to RC.
Service activation is tied to the App Key. After your launch is approved, you can access and configure the Prod environment. The first time you activate the Prod environment, all its service switches are in their default state. You’ll probably want to check which services you’ve enabled in the Dev environment and enable them for the Prod App Key, too. It can take up to 15 minutes for service changes to take effect.
Submit a launch request in the Developer Console
Log in to the Console and select the app you want to launch. You have two options:
- Quick action: If the app hasn’t been launched yet, you can go to the Overview page and click Go Live.
- From the Configuration page: Go to the *App info* page and click Apply to Go Live.
In the pop-up, describe your app and confirm that you’ve implemented the logic to get a new Token when you receive the TOKEN_INCORRECT error in the connect method’s callback.
Note: If you can’t check the box or click the “Apply to Go Live” button, try a different browser. If it still doesn’t work, open a ticket.
After you click “Apply to Go Live,” a pop-up will appear. Choose the plan you need.
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After you submit your request, a new App Key will be assigned to your Prod environment in the AppKey section of the Developer Console.
If you have any questions about this feature, feel free to submit a ticket to us.