Latest message data error in conversation

Technical guides
1

Overview

The web client doesn’t store data locally, so all conversation data is fetched from the RC server.

  1. After deleting the last message in a conversation, the latestMessage in the conversation list still shows the deleted message. This is a known server issue. Fixing it requires significant changes to the underlying logic, which is too risky.
  2. To address this, RC offers a compatibility solution. Submit a ticket to enable the “Web client NULL message compatibility handling” service.
  3. Service details: When the last message in a conversation is deleted, the conversation list will show the last message as NULL. This feature is supported in Web SDK versions 2.10.4, 5.0.2, and above. Upgrade to these versions to use it, as older SDK versions can’t parse NULL message content.