Operation instructions
Access the Chat pricing plans page in the Console. Under the General services tab, enable Multi-device message synchronization.
Configuration instructions
Multi-device Message Synchronization lets you send and receive messages across multiple devices under the same account. In Instant Messaging Service, one account can log in on multiple devices.
When disabled, RC won’t sync messages between devices. A new message received on one device won’t appear on others.
Enable the service if you need:
- Sync messages across multiple devices logged in simultaneously. For example, a user with two Android devices and one iOS device.
- Sync message history when switching devices. For example, logging off an Android device and logging in via the Web client.
- Sync message history after uninstalling and reinstalling the app.
If you have any questions about this feature, feel free to submit a ticket to us.