Handling Multi-Device Login Kickouts - Web

Technical guides
1

Overview

RongCloud supports only one active session per platform type by default:

  • 1 Web client
  • 1 desktop client
  • 1 mobile client

Multiple logins from the same platform (e.g., multiple browser tabs) will trigger automatic kickout.

Behavior

When kicked out:

  • The system triggers the Events.SUSPEND listener
  • Returns error code 31010 (kickout status)

Solutions

Standard Handling:

  1. When receiving code 31010:
    • Display a user notification
    • Redirect to login page
  2. Never implement auto-reconnect in Events.SUSPEND (prevents kickout loops)

Web Optimization:

Enable Multi-Device Message Synchronization to:

  • Sync messages across all device types
  • Support multiple concurrent Web sessions
  • Retrieve all daily messages upon reconnection

Setup Instructions:

  1. Navigate to: Console > Chat pricing plans > General services > Multi-device message synchronization
  2. Allow 15 minutes for feature activation

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Platform Limitations:

  • Electron applications don’t support concurrent sessions