How to get full local logs on Android client

Technical guides
1

How to get full local logs when issues occur on Android client

Solution

Reproduce the issue and follow these steps to collect a complete log.

Log collection steps:

  1. Connect your phone to a computer and keep the screen on.

  2. Uninstall and reinstall the app.

  3. In the command window, enter adb logcat -v time > xxxx.log (run this before starting the app, otherwise the logs may be incomplete).

  4. Start the app and perform relevant operations until the issue occurs.

  5. For push-related logs, wait 2-3 minutes after initialization completes before ending log collection.

  6. Press ctrl + c to end log collection.

  7. xxxx.log will be saved in the current directory.

Note: Avoid field filtering to keep the logs as complete as possible.

Schematic diagram

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More support

If you have any questions, feel free to submit a ticket.