How to enable
Go to Console > Chat pricing plans, find the General services tab, and turn on the **User online status update callback service*8.
How it works
The User online status update callback is a service that sends you real-time notifications when a user’s status changes to online, offline, or logout. Use this callback to get live user status data from us and display it in your app. You can then handle the status updates in your own business logic.
When you enable this service, make sure to provide a valid callback URL. If your network has IP access restrictions, you must add our server IPs to your allowlist to receive callbacks.
Learn more in Subscription User Status.
If you have any questions about this feature, feel free to submit a ticket to us.